Frequently asked questions

A 2025 PJ 20-foot car and equipment hauler. It is commonly used for vehicles, mowers, side-by-sides, UTVs, compact tractors, small equipment, project materials, and larger items that will not fit in a truck bed.

The trailer requires a 2 5/16-inch ball.

The trailer uses a round 7-pin plug. Confirm that your tow vehicle has the correct connection before booking.

You must make sure your vehicle is properly rated and equipped for the trailer and planned load, including towing capacity, hitch setup, wiring, mirrors, tires, and a brake controller when required.

Yes, as long as the vehicle, trailer, tow vehicle, and complete setup remain within safe and legal limits. You are responsible for confirming and securing the load.

Yes. You are responsible for proper loading, weight distribution, and cargo securement.

Yes. The trailer may not be overloaded, used illegally, or used to transport hazardous or prohibited materials.

The renter is fully responsible for loading, weight distribution, and securing all cargo before and during towing.

Only an authorized, licensed, insured, and capable driver may tow the trailer. The renter remains responsible for the driver, tow vehicle, load, trailer, and all charges or damage.

Yes. Your insurance is primary and must cover the tow vehicle, rented trailer, drivers, cargo, towing activity, liability, property damage, and intended use. Confirm coverage with your insurer before pickup.

The renter is responsible for damage, loss, or theft during the rental period as described in the rental agreement, including applicable repair, replacement, recovery, diminished-value, and loss-of-use costs.

Yes. The payment authorization in the rental agreement allows amounts owed under the agreement to be charged through the rental software or payment processor.

No. Customers book, manage pickup, take photos, return the trailer, and view existing bookings in the web browser on their phone. For the smoothest camera experience, open rental links in Safari or Chrome rather than an in-app social-media browser.

Yes. Call JH Trailer Rental before pickup so an assisted appointment can be arranged. We can open the booking on our device and complete secure payment, the agreement, pickup documentation, and return steps with you. Bring your payment card, valid driver’s license, insurance information, and required towing equipment.

You will reach a confirmation page and receive a booking confirmation by email. Keep that message: its secure link is your home base for the agreement, any required verification, pickup, access details, changes, and return.

A short terms summary appears during checkout. After payment, open your confirmation page to review and accept the full rental terms and privacy policy before pickup. Pickup remains unavailable until required agreements are complete.

Open My booking and enter the same email address used at checkout. You will receive a one-time sign-in code—there is no password to remember—and can then open active, upcoming, and past bookings.

Open the confirmation page or My booking and choose the available change option. The system checks availability, displays any price difference, and collects additional payment when required. Available options depend on the rental and timing.

Check the Next Steps section on your confirmation. Full terms, any requested identity or insurance verification, unpaid balances, and the scheduled pickup time can prevent pickup or access details from becoming available.

After successful checkout, the confirmation page shows the booking and payment status and a confirmation is sent to the email used to book. You can also view the booking later through My booking.

Pickup is by appointment in Newaygo, Michigan. The exact location, directions, and current access instructions are provided securely with your confirmed booking. Follow those instructions rather than traveling to an address found elsewhere.

Open your confirmation at the scheduled pickup time and tap Start Pickup. Complete every required pre-pickup step first. The page then walks you through location access and trailer access instructions for your rental.

The pickup and return flows tell you exactly which photo is needed and open your phone’s camera one photo at a time. Review or retake each image as needed. Photos upload securely and are saved with your booking.

Tell JH Trailer Rental before your appointment. During an assisted pickup or return, we can open the booking and take the required condition photos with you so they are still saved with the correct rental.

Keep the page open while uploads finish. The system retries automatically and will ask you to retake a photo if processing fails. Pickup or Complete Return stays unavailable until required photos upload successfully. On iPhone, use Safari and allow camera access.

Open your confirmation and tap Start Return. Park at the agreed location, secure the trailer as instructed, answer the return questions, take the requested after photos, wait for uploads, and tap Complete Return.

No. The booking remains active until the online return checklist is submitted. Make sure every required answer and photo is complete, the trailer is secured, and you tap Complete Return.

Only if the times are available in your booking. Online availability follows the location’s operating hours. Responsibility continues until the trailer is returned, secured, and the required return process is completed.

Late returns may be charged at the applicable daily rate, and a partial day may be charged as a full day. Use My booking to check whether an extension is available, or contact JH Trailer Rental as soon as possible if you are delayed.